PAWL — Help & Support

Tap the + button in the center of the tab bar, pick a client (or add a new one), add one or more line items with a description and amount, choose a due date (Net 7, 14, or 30), and tap Save invoice. PAWL builds a clean, numbered invoice you can share immediately.

Open the Clients tab and tap Add client, or add one on the fly while creating an invoice. A name is all that's required; email and phone are optional but let you send the invoice and payment reminders.

Yes. PAWL supports multiple currencies including USD, EUR, GBP, and CAD. Set a default in Settings, and each invoice records its own currency.

PAWL automatically assigns the next sequential number (for example INV-0008 after INV-0007) so your numbering stays clean and consistent.

Every invoice can carry a secure payment link. Your client opens it and pays by card, Apple Pay, or bank transfer. The money settles directly into your own connected account — PAWL never holds your funds.

PAWL uses Stripe Connect. In Settings, tap to connect Stripe and complete Stripe's short onboarding (business details and a payout bank account). Once connected, your invoice payment links route money straight to your Stripe balance, and Stripe pays out to your bank on its normal schedule.

Tap to Receive lets you take a card payment in person. On a supported iPhone (XS or newer, iOS 16.4+) you can use Tap to Pay on iPhone — the customer taps their card or phone directly to yours, no extra hardware. On other devices you can pair a supported Stripe card reader. Card data goes straight to Stripe; PAWL only sees the result (last 4 digits, success/failure, transaction ID).

Not for online payment links. For in-person payments, newer iPhones use Tap to Pay on iPhone with no hardware. Older iPhones, iPads, and Android devices need a paired Stripe reader (for example the Stripe Reader M2 or BBPOS Chipper). PAWL shows a "buy a reader" option with current hardware links when your device needs one.

Check that the invoice has a payment link and that your Stripe account is fully connected (incomplete onboarding can block payouts). PAWL keeps overdue invoices front-and-center on your dashboard and can send automatic reminders before and after the due date.

Yes. Reminder automation nudges clients before and after the due date so you don't have to chase late payments manually. This is part of PAWL Pro.

PAWL Pro unlocks unlimited invoices and clients, your logo and business name on PDF invoices, reminder automation, removal of the "Sent via PAWL" footer, and priority support. The free plan lets you create invoices, add up to 10 clients, and send a limited number of invoices each month.

PAWL Pro is available monthly or yearly (the yearly plan is the better value). Exact prices are shown on the subscription screen in the app and may vary by region. New subscriptions start with a free trial.

PAWL Pro is billed through Apple. To cancel, open the iOS Settings app, tap your name, tap Subscriptions, choose PAWL, and cancel. You keep Pro features until the end of the current billing period.

Make sure you're signed in to the same account you purchased on, then open the subscription screen and tap Restore purchases. If it still doesn't unlock within a few minutes, email us with the email address on your account and we'll sort it out.

Your invoices, clients, and business settings live in your own private account, hosted on Google Firebase. PAWL does not sell, share, or monetize your data, and does not run analytics or ad tracking. See the Privacy Policy for the full breakdown.

Email hello@pawl.app from your account address to request a JSON export of your invoices and clients.

In the app, go to Settings → Privacy → Delete Account. This permanently removes your user, profile, every invoice and client, any uploaded assets, and your subscription customer record within 30 days. Deletion is irreversible.

You can sign in with Apple, Google, or an email and password. Your data syncs to whichever account you use, so sign in with the same method each time.